Technical Service Specialist

About the Role

Reports to: Marketing Manager - Product. Onsite role contributing to the Electrification Smart Building service portfolio. You will execute technical support, act as a specialist, solve problems in your area of expertise, and collaborate with customers and ABB sales teams to ensure customer needs are understood and service growth opportunities are captured.

Responsibilities

• Provide technical support and solve problems in own expertise area via remote or on-site service across Service categories.
• Determine effective service applications, equipment, and methods to develop, market, or manufacture new service offerings that respond to customer requirements cost-effectively.
• Provide technical consulting on service solutions to management and customers.
• Identify new sales opportunities and proactively communicate with customers and ABB sales teams to ensure customer needs are understood and business opportunities are utilized for service growth.

Qualifications

• Bachelor’s degree in Electrical, Electronics, or a related engineering field.
• 2–3 years of experience in technical support, field service, or service engineering.
• Strong technical problem‑solving skills for both on‑site and remote service.
• Effective communication skills with customers and internal teams.
• Customer‑focused mindset with the ability to identify service opportunities.
• Good command of English and willingness to work on-site as required.

About the Company

At ABB, we help industries run leaner and cleaner. The Service Division partners with customers to improve availability, reliability, predictability and sustainability of electrical products and installations through product care, modernization, and advisory services to improve performance and extend equipment lifetime. ABB welcomes people from all backgrounds and experiences.