Transportation Representative, AmazonNowCO, RoW APEX

About the Role

NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. NOC resolves exceptions, informs stakeholders, monitors network trends and supports process improvements and automation.

A Trans Ops Representative at NOC facilitates flow of information between stakeholders (Carriers/Hubs/Warehouses) and resolves issues impacting customer experience and business continuity across Inbound (Vendor/Carrier/FC) and Outbound (FC/Carrier/Hub) operations.

Responsibilities

• Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Research and query internal tools and take real-time decisions to provide timely resolution
• Systematically escalate problems or variance in information and data to relevant owners and follow through to resolution
• Create narratives outlining weekly findings and variances to goals and present findings in review forums
• Provide real-time customer experience while working in a 24*7 operating environment, including night shifts
• Ideate process improvements and drive them to conclusion; monitor network data to identify trends and automation opportunities

Qualifications

• 10+2 or Bachelor’s degree
• 12–24 months of work experience
• Good written and oral communication skills
• Proficiency in Excel (pivot tables, VLOOKUP)
• Demonstrated ability to work in a team in a dynamic environment
• Willingness to work night shift
• Preferred: Graduate with Bachelor’s degree and good logical skills

Additional Information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.