Head of Facilities & Utilities Management

About the Role

Leading and managing all centralized services, including office facilities, workplace design and maintenance, administrative support, and environmental sustainability initiatives (ESG - Environmental aspect). This role ensures optimal operational efficiency, cost-effectiveness, and compliance with regulatory and corporate standards. It plays a vital role in enhancing workplace quality, supporting business continuity, and aligning service excellence with the company’s long terms.

Responsibilities

• High employee satisfaction related to office environment, workplace safety, and facility support.
• Efficient and cost-effective management of office facilities and general services across all branches and head offices.
• Oversee and manage all general services functions including office facility management, building maintenance, space.
• Lead and implement initiatives related to environmental sustainability (ESG - Environment), such as energy efficiency.
• Ensure all office environments comply with health, safety, and regulatory requirements.
• Plan and execute branch office expansions, relocations, and renovations in line with business growth and operational needs.
• Develop and manage the annual budget for general services, ensuring efficient allocation and cost control.
• Establish policies and procedures related to general services operations to standardize quality and performance.
• Build strong relationships with internal stakeholders and external vendors to ensure high quality service delivery.
• Lead, coach, and develop a high-performing general services team aligned with company culture and goals.

Qualifications / Requirements

• Minimum 10 years of experience in general services, facility management, or business support functions.
• At least 5 years in a senior managerial role overseeing multiple sites or branches.
• In-depth knowledge of facility and workplace management practices.
• Strong understanding of ESG principles, especially environmental sustainability.
• Familiarity with safety, regulatory, and building compliance standards.
• Knowledge of contract and vendor management.
• Strategic planning and project management.
• Strong leadership and team development.
• Effective communication and stakeholder management.
• Problem-solving and decision-making.
• High level of integrity and responsibility.
• Service-oriented mindset with attention to detail.
• Resilient and adaptable in a fast-paced environment.
• Innovative and proactive in operational improvement.
• Ability to work under pressure and manage multiple priorities.