IT Support Specialist

About the Role

Position: IT Support Specialist
Location: Keyence (Thailand) Headquarters Bangkok Office
Total monthly salary package: 27,000 - 51,000 THB / month (include base salary and other allowances)
Expected Joining Period: As soon as possible

Responsibilities

• Provide first and second-level technical support to all users through ticketing system, email, and phone, resolving hardware and software issues in a timely manner.
• Administer and maintain core internal systems, including Microsoft services (Microsoft 365, Active Directory), cloud infrastructure, and network environments.
• Support and troubleshoot network equipment (e.g., Cisco devices) and help manage security platforms (e.g., Zscaler) to ensure network integrity and data protection.
• Manage servers, endpoint devices (laptops/desktops), and cloud-based telephony solutions.
• Liaise with IT vendors and suppliers for procurement, support, and maintenance to ensure business continuity.
• Provide on-site technical support for domestic branch offices as required.
• Proactively research new IT technologies and innovations, evaluating and recommending appropriate solutions to enhance company performance and security.

Qualifications

• 2-3 years of proven experience in IT support, systems administration, or a similar role managing an IT environment.
• Bachelor's Degree in an IT-related field.
• Strong knowledge of IT principles, including networking, system administration, and hardware/software troubleshooting.
• Excellent logical analysis and problem-solving abilities with a strong sense of ownership.
• A high level of commitment, dedication to self-development, and a strong passion for technology.
• Good conversational English or TOEIC 550.

Benefits

• Bonus
• Life insurance
• Medical insurance
• Dental fee
• Provident fund
• Overtime food
• Annual health check-up
• New year refreshment allowance