Project Management – Fraud Operations (SPX Express)

About the Role

• Define and oversee fraud management framework, policies, and controls across parcel pickup, transit, and delivery processes.
• Monitor fraudulent activities (e.g., fake COD orders, lost/stolen parcels, account takeovers, seller fraud, identity misuse).
• Partner with Risk, Compliance, and Operations to design early-warning mechanisms and detection models.
• Establish PMO governance for fraud-related initiatives, ensuring standardized project planning, reporting, and prioritization.
• Track progress of fraud prevention projects and manage cross-functional project timelines, budgets, and resource allocations.
• Work with hub, line-haul and last-mile operations to close fraud loopholes and enforce compliance.
• Analyze fraud trends, root causes, and operational gaps to recommend process improvements.
• Implement KPIs to measure fraud detection efficiency, financial loss recovery, and process adherence.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Risk Management, Banking or related field.
• 3-5 years in project management, fraud/risk operations, or logistics/express delivery.
• Proven ability to manage cross-functional projects with governance and reporting.
• Analytical skills with proficiency in Excel and SQL; experience with BI tools (Power BI/Tableau).
• Excellent stakeholder management, communication, and change management skills.
• High integrity, problem-solving mindset, and ability to work in a fast-paced environment.