Workstation Support

Job Description:

We are looking for a skilled Workstation Support Specialist to deliver comprehensive, high-quality end-user support and managed IT services at our customer sites. In this role, you will be the go-to person for technical troubleshooting, IT asset lifecycle management, and driving continuous service delivery improvements. If you are passionate about IT support and thrive in a dynamic environment, we want you on our team!

Key Responsibilities

• Manage the full lifecycle of IT tickets within the ITSM tool (logging, prioritizing, tracking, and resolving) for both remote and on-site user requests.
• Provide efficient Tier-1 & Tier-2 support for standard and customer-specific applications, including software license installation, configuration, and PC Lifecycle Management (PCLM).
• Maintain an accurate IT Asset Inventory, track hardware lease contracts/warranties, and oversee lease returns and monthly expiration reports.
• Act as the primary point of contact for hardware vendors to coordinate equipment claims, repairs, and maintenance.
• Analyze helpdesk data to generate insightful monthly/yearly performance reports and proactively identify areas for service enhancement.
• Develop and update Work Instructions (WI) and service baselines; ensure smooth escalation of complex issues to authorized stakeholders.

Qualifications

• Education: Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Experience: Minimum 1–3 years of experience in IT Support, Helpdesk, or Desktop Support roles.
• Technical Skills: Proficiency in Windows/Mac OS, Microsoft 365, and standard office applications. Familiarity with ITSM tools (e.g., ServiceNow, ManageEngine) and PC lifecycle processes. Basic knowledge of networking concepts (TCP/IP, DNS, VPN).
• Soft Skills: Strong problem-solving abilities, excellent communication skills, and a customer-centric mindset.
• Languages: Good command of English (both written and spoken) is a plus.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.