Marketing Executive

About the Role

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage. Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

• Contact appropriate individual or department (Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Use sales techniques to maximize revenue while maintaining guest loyalty, including up-selling and providing complimentaries.
• Process reservation requests, changes, and cancellations by phone, fax, or mail; enter Marriott Rewards information into reservation software.
• Answer, record and process guest calls, requests, questions, or concerns; promote brand image internally and externally.
• Perform general office duties to support Sales & Marketing such as filing, emailing, typing and faxing.
• Assist management in training and motivating employees and serve as a role model; monitor performance to ensure quality standards.
• Follow company policies and procedures; maintain professional appearance; maintain confidentiality and protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs.
• Perform other reasonable job duties as requested by Supervisors; move and handle objects weighing ≤ 10 pounds without assistance.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

About the Company

At Marriott International, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals, we believe everyone succeeds when empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day, and to learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.

Additional Information

• Location: 111 Moo 3, Nongthalay, Muang, Krabi, Thailand, 81180
• Schedule: Full Time, Onsite
• Position Type: Non-Management