IT Quality Assurance Team Leader 2

Job Purposes

Implement IT plans and directions to manage procedures and quality standards to monitor IT operations against agreed targets to ensure effective system and operations to support business performance

Key Roles and Responsibilities

• Identify quality procedures, standards, and specifications for IT operations to ensure efficiency to support business performance
• Implement IT plans and directions to manage and monitor IT quality assurance, including specifying quality requirements, setting quality standards, and investigating to ensure effective IT operations and support business achievement
• Monitor and manage record and analysis of statistic information to develop quality procedures for IT operations
• Provide coaching and technical knowledge to IT staffs to operate along with quality standards and support IT operations for the organization effectively
• Coordinate with several functions to investigate and find IT solutions to support each function performance and contribute to business achievement
• Monitor making technical reports of IT quality assurance to summarize the investigation and resolution and propose to the direct supervisor for improvement
• Take care and advise subordinates to ensure effective performance and promotion preparation

Qualifications

• Bachelor's degree in related field
• Minimum of 3-5 years' experience in related field and 1-3 years of team management
• Attention to details
• Understand rules, regulations, and policies about quality assurance for IT operation
• Have good communication skills - verbal and written
• Have strong problem analysis and problem-solving skills
• Have strong planning and organizing skills