Sales Service Representative (English & Mandarin)

About the Role

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

At Pavago, one of our clients is looking for a Sales Service Representative to support inbound sales inquiries and provide exceptional customer service to individuals seeking debt settlement and debt consolidation solutions. This role engages with individuals who have expressed interest in the company’s services and includes follow-up and outbound outreach when needed.

Responsibilities

• Answer incoming calls from prospective clients interested in debt settlement and debt consolidation services
• Provide accurate information about available programs and financial solutions and recommend appropriate options based on each client’s financial situation
• Deliver a professional, empathetic, and consultative customer experience
• Follow up promptly with leads generated through marketing channels and maintain consistent communication throughout the sales process
• Conduct outbound follow-up and cold calls when required and build trust and strong relationships with potential clients
• Maintain accurate records of all client interactions, update CRM systems with detailed notes, and track lead progress to ensure timely follow-up
• Work closely with sales and customer service teams, share feedback to improve customer experience and sales effectiveness, and stay informed on industry trends and compliance requirements

Qualifications

• Previous experience in sales, customer service, call center, or client-facing roles; experience within financial services, debt settlement, debt consolidation, lending, or related industries is preferred
• Excellent verbal and written communication skills in both English and Mandarin
• Strong interpersonal and relationship-building abilities, professional phone presence, and active listening skills
• Strong organizational and time-management abilities and attention to detail
• Ability to work independently and collaboratively and to handle sensitive financial conversations professionally and confidentially

Technical Skills

• Experience using CRM systems and customer management software
• Comfortable learning and utilizing new technologies and communication platforms

Benefits

• Competitive base salary
• Attractive performance-based incentives
• Comprehensive training and ongoing support
• Positive and collaborative team environment
• Career growth and advancement opportunities

What Success Looks Like

• Strong client satisfaction and engagement, consistent lead follow-up and conversion performance, accurate CRM documentation and pipeline management, and professional handling of sensitive financial conversations

Additional Information

• Interview process: Initial screening call, client interview, offer & onboarding