Senior Client Service Officer - Corporate Service

About the Role

We're now seeking a Senior Client Service Officer - Corporate Service to deliver timely service to our Legal client. To support, resolves issues, coordinates with internal teams, manages onboarding and client data, and identifies upsell opportunities.

Responsibilities

• Handle incoming customer calls and emails in a timely and professional manner.
• Provide prompt and accurate responses to customer inquiries regarding inquires raised.
• Identify and diagnose client requirements and provide appropriate solutions or escalate to the relevant team member for further assistance. Take ownership of customer issues and ensure timely resolution.
• Coordinate with internal teams to meet client requirements and deadlines.
• Ensure smooth onboarding and timely resolution of client issues.
• Record meeting notes and maintain accurate client data.
• Identify opportunities to upsell relevant services and solutions that align with client needs, contributing to revenue growth and client satisfaction.

Qualifications

• Bachelor's degree holder in Business related.
• Strong experience in client dealing role, preferred with background on corporate work on company registration matter, corporate secretarial, and BOI company.
• Excellent English and Thai communication skills (Business level)
• Ability to manage and prioritize tasks effectively, especially with MNC and BOI companies.
• Strong problem-solving skills and attention to detail.
• Client-focused mindset with a proactive approach to problem-solving.
• Pleasant personality and high level of integrity and professionalism.
• Growth mindset.

Benefits

• Salary: THB 30,000 - 35,000 per month