Head of Customer Success Manager/Account Manager (SaaS)

About the Company

Aldagram is a fast-growing SaaS company from Japan, building tools that empower teams to work smarter and more collaboratively.

About Our Product

KANNA a Software as a Service (SaaS) Project management platform designed for non-desk industries such as construction, manufacturing, and real estate. Helps teams digitize on-site operations, track progress in real time, and connect field and office seamlessly. Now expanding across 10+ countries, including Thailand, Indonesia, and beyond.

About the Role

Be the specialist driving enterprise client growth in Thailand — your work will shape our local success model. Bridge clients and product by turning customer insights into improvements that shape KANNA’s future roadmap. Join a fast-growing SaaS backed by Japan HQ, collaborating cross-functionally to influence both our product and how we run enterprise customer success in Thailand. Opportunity to grow into regional leadership roles.

Responsibilities

• Manage key enterprise clients from onboarding through adoption and expansion, ensuring smooth implementation and measurable business impact.
• Create WBS (Work Breakdown Structure) and lead onboarding process for new enterprise clients to ensure quick and successful adoption.
• Understand each client’s organization and business goals to align our solutions effectively.
• Monitor usage and identify opportunities to improve engagement and retention.
• Propose and execute strategies for upselling, cross-selling, and multi-department expansion through Quarterly Business Review and related programs.
• Collaborate with Sales, Product, and HQ teams to deliver a consistent and high-quality customer experience.
• Guide or mentor team members to achieve shared goals.

Qualifications

• Experience working with enterprise clients and a solid understanding of enterprise culture and decision-making processes.
• Strong analytical, problem-solving, and communication skills, with experience using CRM or data-driven tools.
• A customer-centric mindset — able to connect our solution to clients’ business goals and operations.
• Self-driven and hands-on, thriving in a fast-moving, evolving environment.
• Native Thai speaker with business-level English.

Additional Information

• Work arrangement: onsite
• Employment type: full-time