Operation Officer – Document Sea Import & Export

Export Documentation

• Prepare and process export shipping documents, including: Bill of Lading (MBL & HBL)
• Shipping Instructions (SI) to carrier/agent
• Verified Gross Mass (VGM) to carrier/agent
• Forwarder Certificate of Receipt (FCR)
• Submit Shipping Instructions (SI) and VGM to carriers within cut-off times.
• Verify document accuracy and ensure compliance with customer and carrier requirements.
• Coordinate with customers regarding shipping schedules and documentation requirements.
• Follow up on draft B/L approval and final B/L release within KPI.

Import Documentation

• Receive and review import documents from overseas agents and carriers.
• Verify arrival notices and shipment details.
• Coordinate customs clearance requirements with customers and brokers.
• Monitor shipment arrival status and provide updates to customers.
• Ensure timely submission of required import documentation.

Ensure timely submission of required import documentation

Coordination & Customer Service

• Liaise with shipping lines, freight forwarders, courier company and messengers.
• Respond promptly to customer inquiries regarding shipment and documentation status.
• Resolve documentation discrepancies and shipment-related issues.
• Maintain accurate records and filing of shipment documents.

Compliance & Quality Control

• Ensure compliance with customs regulations, carrier requirements, and company procedures.
• Monitor document deadlines and carrier cut-off times.
• Support KPI targets related to documentation accuracy and turnaround time.
• Maintain confidentiality and proper document control.