Receptionist (Accenture)

About the Company

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Receptionist

• Conduct analysis of service requests for improvement;
• Conduct customer satisfaction survey to show proactive follow-up and satisfactory closure;
• 100% of requests to be processed immediately if received within business operating hours for the Scholl;
• Tracking all metrics and complete periodic reports to manage of Action Line performance and indicators at appropriate levels;
• Responsible for monthly team telephone list updating;
• Other Helpdesk support as assigned by the FM and soft service leader;
• Coordinate other service requests and resource needs;
• Provide input as required into the Monthly Report to manager
• Active involvement in the monitoring and achieving the required Key Performance Indicators

Customer Service / Client Relationships:

• Provide superior customer service;
• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
• Pro-actively manage account expectations ensuring that the service levels are maintained

Qualification

• 1 years similar working experience in front desk operations
• Familiar and able to operate the Word, Excel and Power Point;
• Strong written and oral communication skills;
• Ability to solve problems;
• Strong interpersonal skills;
• Good command of spoken and written English language.

Location:

On-site –Bangkok, THA