Business Process Consultant

About the Company

Become a part of Thailand's no.1 Digital Service Provider, who strives to provide best services that help people fulfil their dreams. We are looking for potential candidates who are eager to learn and grow to join our young talent team.

About the Role

The Business Process Consultant is responsible for designing, optimizing, and standardizing business processes to support new products, services, and business ventures. This role focuses on end-to-end process integration, leveraging digital tools and automation to drive efficiency, cost reduction, and improved customer and partner satisfaction. The consultant will lead cross-functional initiatives, collaborate with process owners to define SLAs, and promote process stewardship across the organization. Acting as part of the BPM Center of Excellence, this position ensures governance, continuous improvement, and alignment of processes with business strategies.

Key Responsibilities

Business Process Design

• Design and implement business processes for new products, services, business ventures, and platforms
• Focus on end-to-end process integration rather than a functional approach
• Digitize, optimize, and control processes for better efficiency
• Collaborate with process owners to define Service Level Agreements (SLAs)
• Lead organizational change management initiatives

Business Process Improvement and Optimization

• Lead large-scale, cross-functional initiatives to enhance process performance and quality
• Monitor and measure process improvements to increase revenue, reduce costs, and boost customer and partner satisfaction
• Design both human and automated (BOT) process pathways, leveraging automation tools and cognitive technologies for process transformation

Business Process Standardization

• Serve as a Business Process Management (BPM) Center of Excellence (COE)
• Establish and enforce process governance standards
• Promote a culture where "Everyone can be a Process Designer" by building process stewardship
• Manage and maintain the Process Assets Repository

Qualifications

• Bachelor's Degree or higher in Science, Computer Science, Computer Engineering, Engineering, or related IT fields
• Minimum of 5 years' experience in business process design, BPM project leadership, process improvement, system & operation development, or computer auditing
• Strong knowledge of finance, accounting, business strategy, BPM tools and methodologies, and emerging services (e.g., Cloud, VDO, Gaming, E-Commerce, M2M)
• Proficiency in both Thai and English
• Strong analytical skills with the ability to understand complex business processes and systems
• Ability to manage multiple tasks under time constraints and adapt to changing priorities
• Excellent interpersonal and communication skills for effective collaboration across teams