Head of Wallet Operations

About the Company

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• Wallet Management: Crypto wallet product owner role; oversee daily operations of exchange wallets including deposits and withdrawals, monitor blockchain transactions, maintain operational uptime, and coordinate network upgrades, token events and testing.
• Risk Mitigation & Compliance: Monitor internal alerts, collaborate with internal stakeholders and external parties to react to incidents and implement safeguards, and continuously review risks and controls to prevent future impact.
• Process Optimization: Review, simplify and automate internal processes to enhance efficiency and user experience; analyze competitor products and industry trends to identify enhancements.
• Cross-Functional & External Collaboration: Work with Customer Support to resolve wallet-related inquiries; partner with stakeholders across departments to solve customer pain-points and enhance product UX; communicate with regulators, auditors and external parties.
• Business Growth: Drive the CEX business growth strategy and develop/integrate new products to increase market share.

Qualifications

• 5+ years in crypto wallet operations, blockchain infrastructure, or a related role; 8+ years of experience in Product/Operations Management.
• Familiarity with various blockchain technologies (including non-EVM chains such as Polkadot, Cosmos), on-chain analysis tools, DeFi protocols and new projects.
• Familiarity with wallet infrastructure such as nodes, signing services and custody models (hardware wallet, MPC, HSM, KSM, embedded custody).
• Excellent problem-solving and communication skills; ability to stay calm under pressure and make clear decisions with thorough impact analysis.
• Ability to thrive in a fast-paced, 24/7 crypto environment; passionate and self-starter. TradFi experience in Issuer Services & Custody is a plus.

Benefits

• Competitive salary and company benefits.
• Collaborate with world-class talent in a user-centric global organization with a flat structure and opportunities for career growth and continuous learning.
• Tackle unique, fast-paced projects with autonomy; work-from-home arrangement (may vary depending on team).

Additional Information

Binance is committed to being an equal opportunity employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process; these tools assist recruitment but do not replace human judgment. Final hiring decisions are made by humans.