Cloud Operations Engineer (Azure)

About the Role

The role is responsible for managing software releases, cloud platform operations, monitoring, and incident management across Azure-based IoT ecosystems. This position supports continuous delivery pipelines, ensures platform reliability, leads major incident response, and collaborates with engineering teams to maintain operational excellence.

Responsibilities

• Release & Deployment Management: Manage software releases across QA → Load Test → Stage → Production; execute and support OTA firmware releases; launch and maintain mobile app releases to App Store and Google Play; work with agile teams to build, test, and maintain CI/CD pipeline components; support product NPI onboarding and participate in early sprint planning.
• Cloud Operations & Platform Support: Administer and troubleshoot Microsoft Azure environments; perform L1.5–L2 support activities including monitoring, deployments, rollbacks, and platform health checks; manage migrations across platforms or service providers; ensure proactive performance monitoring and SLA compliance; maintain system documentation, runbooks, and operational best practices.
• Monitoring, Alerting & Incident Management: Create and manage monitoring/alerting systems for cloud and connected device platforms; lead and support 24x7 major incident management including on-call support; own end-to-end incident resolution from ticket creation to closure; implement corrective actions to mitigate operational and security risks; conduct periodic user access/security audits.
• Cross-functional Collaboration: Work closely with Engineering, Security, and other teams to evangelize Ops best practices; participate in technical bridge calls and RCA sessions; manage UI views for license consumption and performance analytics; gather usage metrics and report insights to stakeholders.

Qualifications

• 3–5 years of experience in Microsoft Azure cloud systems support with hands-on experience in Azure DevOps tools and pipelines.
• Strong understanding of Azure environments (PaaS & IaaS) including VMs, Storage, Event Hub, Service Fabric Cluster, AKS, IoT Hub, Cosmos DB, SQL Server, Databricks, Key Vault, and Data Lake.
• Experience in CI/CD tools (Octopus, Bamboo, Terraform, Azure DevOps, Jenkins, GitHub, Ansible) and familiarity with IoT concepts such as telemetry ingestion, processing, data storage, and reporting.
• Knowledge of container orchestration (Kubernetes); ability to script with PowerShell and Python; understanding of SQL vs NoSQL databases and operational maintenance; knowledge of monitoring/logging systems (Log Analytics, Splunk, ELK, Prometheus, Nagios, Zabbix).
• Strong analytical thinking and proactive troubleshooting mindset; excellent communication skills in English (written & verbal).
• Preferred: Microsoft Azure Fundamentals certification (AZ-900) or Degree in CS / Information Systems; experience managing mobile app releases (App Store / Play Store) and connected device platforms (IoT environments).

About the Company

NTT DATA is a global business and technology services leader, serving a large portion of the Fortune Global 100, with capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. The company operates in more than 50 countries.