RTM Warehouse Specialist

Job Description

Entry-level role supporting RTM operations under Warehouse and Outbound Logistics. Responsible for ensuring smooth day-to-day execution of outbound activities, distribution coordination, and operational reporting.

Key Responsibilities

Warehouse & Outbound Operations

• Support daily warehouse outbound operations including order processing, picking, packing, and dispatch activities
• Coordinate with distributors, transporters, and 3PL providers on delivery schedules and order fulfilment
• Monitor outbound KPIs including on-time dispatch, order accuracy, and truck utilization
• Maintain accurate records and documentation for all outbound shipments
• Monitor and maintain inventory accuracy across all warehouse locations, ensuring stock levels align with system records at all times.
• Support cycle counts and stock reconciliation activities, coordinating with warehouse teams to identify and resolve variances.
• Track inventory discrepancies, investigate root causes, and coordinate corrective actions with relevant stakeholders to prevent recurrence.
• Ensure inventory data integrity in the system (WMS/ERP), maintaining up-to-date and accurate records for all stock movements and adjustments.

Biscuits In-House Co-Packing Support

• Manage inbound operations for Biscuits in-house co-packing coordinate receipt of raw/semi-finished materials, verify quantities and quality, and ensure timely staging for co-packing activities.
• Manage outbound operations for Biscuits in-house co-packing coordinate finished goods dispatch, ensure accurate picking/packing of co-packed products, and arrange timely delivery to distribution points.
• Coordinate with co-packing team on production schedules, material availability, and output targets to ensure seamless inbound-to-outbound flow.

RTM Operations

• Assist in RTM operational planning and day-to-day execution across assigned distribution channels
• Track and report delivery performance, exceptions, and operational issues to the line manager
• Coordinate with internal teams on order priorities and fulfilment schedules
• Support continuous improvement initiatives in warehouse and outbound processes
• Assist in managing 3PL (third-party logistics) performance where applicable, including score-carding and issue follow-up
• Participate in ad-hoc supply chain projects and process improvement assignments as required
• Verify and validate invoices and billing documents for accuracy, ensuring alignment with contractual terms, purchase orders, and actual services rendered before approval and payment processing
• Manage Purchase Requisition (PR) and Purchase Order (PO) creation and Goods Receipt (GR) processing in the MIB system, ensuring timely and accurate documentation of procurement and delivery activities
• Monitor and evaluate vendor/3PL performance against agreed SLAs and KPIs; prepare performance scorecards, identify gaps, escalate issues, and coordinate corrective action plans to drive continuous service improvement

Qualifications & Experience

• Bachelor’s degree in supply chain, Logistics, Business Administration, or related field
• Minimum 2 years of experience in outbound and warehouse management, preferably in FMCG
• Solid understanding of warehouse operations, inventory management, and distribution/RTM processes
• Proactive, detail-oriented with strong organizational and problem-solving skills
• Ability to work effectively under pressure and manage multiple priorities with tight deadlines
• Good communication and coordination skills; able to work cross-functionally
• Proficiency in MS Office (Excel, PowerPoint); experience with WMS or ERP (e.g., SAP IM/WM) is required
• Basic English communication skills (reading and writing); fluency in Thai is required
• Ability to thrive in a fast-paced, dynamic FMCG environment