Performance Management (SPX)

About the Role

Responsible for SPX Operations OKR - Delivery Time and Delivered SLA Commitment %; handle key stakeholders in lens with SPX delivery standards and performance.

Responsibilities

• Identify key metrics to monitor Linehaul, Lastmile and overall E2E performance (responsible for performance from Sorting Center to Customer’s hand).
• Drive multiple strategic improvement initiatives including develop hypothesis, align stakeholders, generate insights, and determine action plan, ensuring ground level feasibility and scalability.
• Develop monitoring dashboard and management level KPI.
• Identify potential improvement opportunities and actively monitor initiative progress for impact analysis.
• Collaborate with multiple stakeholders ranging from management to ground level across local and regional offices and ensure effective communication and coordination across teams to drive cross-functional initiatives.

Qualifications

• Bachelor's degree or higher in Engineering, Logistics Management, Supply Chain Management, or a related field.
• Minimum 3 years of experience in Logistic, Express, Analyst, PMO or Consulting is a plus.
• Background in logistics or express business; specialization in network planning is a plus.
• Must be able to communicate effectively in English.
• Strong analytical skills, including critical and logical thinking, optimization, and ability to conduct data-driven decisions and develop strong business acumen for improvement initiatives.
• Proficient in project management office (PMO) methodologies.
• Ability to query and manage large datasets; proficiency in SQL is a plus.