IT Helpdesk Engineer (English & Thai Speaking) (SEA Group)(Contract)

About the Role

Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining technology objectives, assessing solution options, and devising technical solutions that meet strategic and operational requirements. As part of the team, you will help deliver seamless IT experiences and support to internal employees by providing responsive helpdesk service, stable networks and reliable IT systems.

Responsibilities

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
• Troubleshoot and resolve end user application issues and maintain/update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and monitor office network infrastructure, IT security and antivirus tools
• Perform first-level troubleshooting and support for scheduled server backups, system monitoring and reports

Qualifications

• Diploma or degree in Computer Sciences, Information Technology or a related field preferred
• Minimum 3 years of relevant experience in a similar role
• Strong communication and interpersonal skills in English to interact effectively at all levels
• In-depth knowledge of computer hardware, software and OS (Windows and macOS)
• Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
• Hands-on experience in Windows Server administration; basic knowledge in Linux server administration is a plus
• Microsoft certification and/or CCNA is a plus
• Knowledge of setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
• Competent at documenting standard operating procedures and knowledge articles
• Ability to cover after-office hours and weekend support for infrastructure issues or activities
• Enthusiastic, willing to learn in a fast-paced environment and strong analytical/troubleshooting skills