Global Technical Escalation Engineer (Bangkok based)

Get To Know Our Team:

• Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior IT infrastructure, and world class talent to bring it all together. Information Technology is Agoda’s core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment with over 74 nationalities.
• This position sits within a fast-paced environment, where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it.

The Opportunity:

For our team in Bangkok we are looking for candidates with experience in supporting and managing Desktop, Network and IT Infrastructure.

What You’ll Do:

• Escalation point for 1st level and 2nd level teams
• Provide in-depth 3rd level hardware and software troubleshooting
• Escalating and working with other teams/vendors as necessary
• Monitor systems for issues and deploy pro-active fixes
• Strong knowledge in Azure/Active Directory users and computers management
• Strong knowledge in Enterprise systems management tool such as Intune, Configuration Manager, Kace, Altiris
• Strong knowledge in networking technology – TCP/UDP/IP, 802.1x, Wi-Fi, DNS, etc
• Proficient in mass computer deployment solution such as Autopilot, MDT, JAMF, Clonezilla
• Proficient in scripting languages such as Powersell, Bash, etc.
• In-depth knowledge of Windows/MacOS/Office in corporate environment
• Strong ownership
• Willing to travel, work shifts and do on-call.
• Ability to work independently and as a team player

Required Qualifications:

• 3 years’ experience in supporting office, network and desktop infrastructure.
• Ownership, you look for solutions and do not pass on problems.
• Customer Service minded, all the way.
• The desire to keep up with the latest technologies and stay ahead of the curve.

Preferred Qualifications:

• Additional skills or experience that would be a plus
• Industry-specific knowledge or tools
• Advanced degrees or certifications
• Experience with certain markets, products, or technologies