Travel Experiences Sales Leader

About the Role

Join Discova Experiences and take the lead in driving in-destination sales growth while shaping exceptional customer experiences. As our In Destination Experience Leader, you’ll guide high-performing teams, optimize sales performance, and elevate our product offering to stay competitive and differentiated in the market. You’ll work closely with cross-functional teams to develop products, unlock partnerships, and ensure a seamless customer journey on the ground.

Responsibilities

• Lead and optimize the end-to-end customer sales experience, ensuring consistency, quality, and alignment with brand standards.
• Drive sales performance by setting clear targets, monitoring productivity, and implementing strategies to maximize revenue and minimize leakage.
• Collaborate with the Experiences Portfolio Manager to develop and enhance competitive, relevant products aligned with market trends.
• Identify and build new partnerships, referral channels, and business opportunities to expand reach and grow sales.
• Oversee product-to-market process including pricing, distribution, training, and ongoing support.
• Lead, coach, and develop team members through structured training, feedback, and performance management.
• Foster cross-functional collaboration to ensure alignment between offline and online sales channels.
• Communicate vision, strategies, and performance updates across teams.
• Manage operational planning including team schedules, tour desk coverage, and resource allocation.

Qualifications

• A degree in tourism, hospitality, or a related field is an advantage.
• At least 3 years of experience leading high-performing sales teams, ideally within travel, hospitality, or DMC environments.
• Strong commercial mindset with proven ability to drive sales growth and improve business performance.
• Excellent leadership skills with a track record of coaching, motivating, and developing teams.
• Confident communicator with strong interpersonal and stakeholder management skills.
• Fluent in written and spoken English; additional language skills are a plus.
• Highly organized with strong problem-solving ability and attention to detail.
• Comfortable working in a fast-paced, dynamic environment with flexibility for travel and non-standard hours when required.

Benefits

• Culture: part of Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions.
• Travel Discounts: exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more.
• Career Growth: real opportunities across a global network; internal promotion and investment in development.
• Learning & Development: access to LinkedIn Learning with 24,500+ courses and individualized development pathways.
• Recognition: Reward & Recognition events including Global Gathering and EOFY celebrations.
• Inclusive Workplace: Equal Opportunity Employer welcoming diverse backgrounds.
• Give Back: CSR program; paid parental and volunteer leave.
• Sustainability: commitment to protecting the environment essential to tourism's future.

About the Company

As a DMC with 95% local staff, Discova prides itself on being a diverse and inclusive workplace where people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA and the company is committed to being an equitable workplace for all employees regardless of gender identity, ethnicity, disability or sexual orientation.