Customer Advisor I - Electronic (Work from Home)

About the Company

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

Joining date: 13-Nov-25
Work location: Work from home

Responsibilities

• Handle outbound customer calls related to post-sale inquiries, concerns, and requests.
• Respond to customer emails promptly and professionally, ensuring clear and accurate communication.
• Address and resolve customer issues, complaints, and product/service concerns effectively.
• Provide detailed information on product/service usage, troubleshooting steps, and warranty policies.
• Maintain comprehensive knowledge of products/services and company policies to provide accurate information and support.
• Stay updated on new product features, changes, and promotions.

Working shift

• Shift start times are scheduled hourly between 9:00 AM and 12:00 PM.
• The work schedule consists of 5 days a week, with 2 days off.
• Availability for weekend and public holiday work, as assigned per the roster.

Employment Contract

12 months

Qualifications

• Bachelor degree above.
• Fluency in both Thai and English (B1 level) is required, including reading, writing, and speaking skills.
• Residence must be in Bangkok or the Metropolitan area.
• A personal LAN or router for internet connectivity is required.
• A private workspace is necessary, with no see-through windows permitted.
• Strong computer navigation skills and PC knowledge; ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail; skilled in multi-tasking and adaptable to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment; ability to work as a team member as well as independently; demonstrate patience in all customer contact situations, maintaining a pleasant and professional tone and manner.

Benefits

• KPI & Attendance incentives
• Internet allowance
• Medical insurance
• Annual health check-up
• Annual leaves

Additional Information

Career Framework Role: Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an