KPI/Performance Management Executive (Scommerce)

About the Role

The KPI/Performance Management Executive is responsible for translating organizational goals into measurable performance targets for each warehouse within the network. This role involves close collaboration with the KPI Lead and Warehouse Leads to ensure target alignment, effective communication of goals, and providing hands-on support and analysis to improve performance in under-performing warehouse locations.

Responsibilities

• Assist the KPI/Performance Management Lead with setting targets (KPIs) for each warehouse, ensuring targets are realistic, challenging, and aligned with overall business objectives such as efficiency, cost, and accuracy.
• Conduct data analysis using historical performance, capacity, and current trends to support the target-setting process.
• Inform Warehouse Leads of final targets and performance expectations in a clear and compelling manner.
• Act as the primary liaison between the Performance Management team and Warehouse Operations.
• Continuously monitor warehouse performance against established KPIs using centralized dashboards and reports.
• Identify under-performing warehouses, analyze root causes for missed targets (process failures, resource constraints, training gaps), and recommend actionable improvement plans such as process optimization, resource reallocation, and training focus.
• Prepare detailed reports on warehouse performance trends and the impact of implemented improvement initiatives, and facilitate regular performance review meetings with Warehouse Leads.

Qualifications

• 1–3 years of experience in Operations, Logistics, or Warehouse performance management is highly desirable.
• Strong analytical and data-modeling skills, including advanced Excel and experience with BI tools.
• Strong interpersonal and communication skills to manage vendor relationships and influence internal stakeholders (Warehouse Leads, Senior Management).
• Proficient in verbal and written English communication.

Skills

• Advanced Excel and MS Office for data analysis and reporting.
• Experience with BI tools and business data analysis to build dashboards and support target setting.
• Knowledge of warehouse management and supply chain principles.
• Strong communication and stakeholder management abilities.