Senior Regional Director of Sales, APAC

About the Company

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

About the Role

Senior Regional Director of Sales, APAC — based in the Four Seasons Singapore Corporate Office. This senior leadership role will oversee and manage all APAC Worldwide Sales Offices and provide strategic leadership support across all segments (Group, Travel Industry, Business Travel, Wholesale) to drive revenue growth for Four Seasons properties globally. The role leads a diverse and remote team of Regional Directors and Account Directors across Japan, Singapore, Hong Kong, Shanghai, Beijing, Sydney, and Mumbai, and works closely with the VP Commercial APAC and SVP Sales.

Responsibilities

• Develop and support effective sales strategies for all APAC Worldwide Sales Offices by segment.
• Support account planning and mapping to grow share from top accounts in Group and Travel Industry.
• Manage individual and team achievement to goal and review new business opportunities to ensure plans are implemented.
• Support regional strategic efforts (for example China plan) to develop further growth in key markets.
• Provide leadership and guidance to WSO leaders and Account Directors to meet annual business planning objectives and drive net-revenue growth and increased conversion.
• Collaborate with cross-functional teams including Data & Analytics, Field Sales, Revenue Management, VPs Commercial, B2B and regional counterparts.
• Execute on-brand regional events focused on ROI to grow market share and develop new business.
• Review and refresh how sales pipelines are monitored, analyze sales metrics and implement tactics to improve sales effectiveness.
• Share learnings and feedback across the Worldwide Sales Organization to increase effectiveness.

Qualifications

• Completed undergraduate degree from an accredited university.
• 10+ years of experience leading sales people in the luxury market; on-property experience preferred.
• Demonstrated ability to manage large and complex projects while leading a team.
• Experience in the Asia Pacific market, China specifically.
• Willing to travel within the region — approximately 50%.

Desired Skills

• Proven effective leadership skills, particularly in a decentralized environment.
• Deep understanding of all sales segments and ability to influence sales behaviours and drive performance.
• Ability to manage teams and drive individual productivity through a combination of technology, motivation and customer insights.
• Strong ability to build and maintain customer relationships and deliver on stakeholder needs.
• Comfortable with sales technology, incentive plans, tools and budgets; takes ownership and accountability for initiatives.

Benefits

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer the opportunity to build a life-long career with global potential and a real sense of pride in work well done.