Clearance Rep

About FedEx Express

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world's GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future.

Responsibilities

• Handle cases that need to be reviewed
• Reach out to customers and other important parties over the phone or email to ensure resolution of cases in a timely manner
• Document and process cases in a diligent and proper manner
• Work with a group of agents and deliver performance results based on the organization's mission and vision and through its core values
• Suggest ideas and feedback impacting customer experience and improved performance

Qualifications

• Secondary education or equivalent
• One (1) year of general clerical experience
• One (1) year of customer contact experience

What We Offer

Career Mobility and Development: When you join FedEx, you're joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities: Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.