Senior Manager, Engineering

About the Role

• Lead, coach, and develop a team of software engineers, lead engineers, QA engineers, and application support engineer.
• Establish clear goals, performance expectations, and career development plans.
• Foster a culture of accountability, collaboration, innovation, and continuous learning.
• Build critical engineering capabilities in cloud, AI-assisted engineering, software development, industrial integration, and DevSecOps.
• Drive employee engagement, succession planning, talent retention, and capability growth.

Engineering Delivery & Execution

• Own engineering delivery and technical execution of Manufacturing Technology initiatives.
• Ensure delivery commitments are achieved on time, within budget, and with required quality standards.
• Support large-scale manufacturing transformation programmes, platform upgrades, and business improvement initiatives.
• Manage engineering capacity, sprint execution, resource allocation, and delivery risks.
• Partner closely with Product Managers and Solution Architects to ensure successful delivery outcomes.

Manufacturing Applications & Digital Factory Platforms

• Lead development and support activities across Manufacturing Technology platforms, including MES/SAP DM, machine connectivity, industrial integrations, manufacturing applications, and supporting digital factory solutions.
• Ensure solutions remain scalable, maintainable, secure, and aligned with business requirements.
• Drive platform modernization and continuous improvement initiatives.
• Ensure effective lifecycle management of applications and integrations.

DevSecOps & Engineering Excellence

• Drive adoption of modern engineering practices, including: CI/CD, Infrastructure as Code, Automated testing, DevSecOps, AI-assisted software development.
• Establish engineering standards, coding standards, reusable frameworks, and technical playbooks.
• Continuously improve development productivity, deployment frequency, quality, and operational performance.
• Promote engineering automation to reduce manual effort and improve service quality.

Operational Stability & Service Reliability

• Accountable for application availability, service performance, and operational support readiness.
• Ensure effective incident, problem, and change management practices.
• Lead root cause analysis and resolution of major incidents.
• Drive proactive reduction of recurring incidents and technical debt.
• Ensure recovery, resilience, monitoring, and support processes are regularly reviewed and tested.

Technical Governance & Architecture Compliance

• Ensure engineering solutions comply with: Enterprise Architecture standards, Security requirements, Data governance policies, Integration standards, Software engineering standards.
• Partner with Solution Architects to review solution designs and technical implementation approaches.
• Ensure appropriate documentation, knowledge transfer, and operational readiness are delivered.

Cyber Security & Risk Management

• Embed Security-by-Design practices throughout software development and operations.
• Ensure vulnerability remediation targets are achieved.
• Support compliance, audit, and risk mitigation activities.
• Collaborate with Cyber Security teams to address emerging threats and security requirements.
• Drive secure software supply chain and dependency management practices.

Vendor & Partner Management

• Manage engineering delivery performed by external vendors and strategic partners.
• Ensure partner output meets Pandora's quality, security, and operational standards.
• Review technical deliverables, solution quality, and adherence to engineering practices.
• Establish measurable KPIs and continuous improvement expectations for partners.

Qualifications

• Bachelor’s degree or higher in Computer Science / Information Technology.
• 8+ years of experience in software engineering, application development, integration engineering, or enterprise technology delivery.
• 3+ years of experience leading engineering teams, including people management, coaching, performance management, and capability development.
• Proven experience delivering and supporting enterprise-scale business applications and digital platforms.
• Experience managing engineering roadmaps, technical backlogs, and delivery execution in Agile environments.
• Experience working with both internal engineering teams and external technology partners.
• Experience operating in a global, matrix, or cross-functional organization.
• Exposure to manufacturing technology, digital manufacturing, industrial systems, or factory operations is advantageous.
• Demonstrated understanding of: Modern software engineering practices and SDLC, Cloud-native application development and cloud platforms (preferably Azure), APIs, system integration, event-driven architecture, and microservices, CI/CD pipelines, automated testing, and DevSecOps practices, Application monitoring, observability, reliability, and operational support models, Security-by-design principles and secure software development lifecycle, Enterprise integration patterns and data exchange frameworks, AI-assisted software development and developer productivity tools (e.g., GitHub Copilot, Claude, AI coding assistants).
• Experience leading engineering teams supporting global manufacturing operations.
• Experience managing mission-critical production systems with high availability requirements.

Personal Competency

• Strong people leadership with the ability to coach, develop, and retain high-performing engineering teams.
• Excellent communication.