Technician IS Desktop Support

Job Description:

• Provide first-line technical support to end users via phone, email, ticketing systems, and on-site assistance.
• Diagnose, troubleshoot, and resolve Level 1 IT issues related to hardware, software, and network connectivity.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Support Microsoft Windows operating systems and Microsoft 365 applications.
• Manage user accounts, password resets, and access permissions.
• Escalate complex issues to Level 2 or Level 3 support teams when necessary.
• Log, track, and update incidents and service requests within the IT ticket management system.
• Create and maintain technical documentation, user guides, and knowledge base articles.
• Assist with IT infrastructure operations and support IT-related projects as assigned.
• Ensure timely resolution of incidents while maintaining high levels of customer satisfaction.

Requirements/Qualifications:

Diploma of Computer Technology or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
1-3 years of experience in IT Support or Fresh graduates are welcome, Helpdesk, Service Desk, or a similar technical support role.
Strong verbal and written communication skills in both Thai and English.
Solid understanding of:

• Microsoft Windows operating systems
• Microsoft 365 applications (Outlook, Teams, Word, Excel, PowerPoint)
• Computer hardware and software troubleshooting
• Basic networking concepts (TCP/IP, LAN, Wi-Fi)
• Active Directory or user account administration

Strong analytical and problem-solving skills.
Excellent customer service and interpersonal skills.
Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

• Experience with IT Service Management (ITSM) or ticketing platforms such as ServiceNow.
• Basic knowledge of Cybersecurity principles and best practices.
• Experience supporting users in a manufacturing, industrial, or multinational environment and ITIL Foundation, CompTIA A+, CompTIA Network+, Microsoft Certifications.