Officer, Special ULD & Accessories Management

Description

The Officer, Special ULD & Accessories Management is responsible for the day-to-day tracking, handling, and distribution of special ULDs and accessories in accordance with customer agreements. This role ensures high-quality service delivery, facilitates effective stock balancing, and provides operational support for special ULD requests across global airline networks.

Key Responsibilities:

• Execute Special ULD Management Processes
• Drive Results, Ensure Accountability, Business Insight
• Ensure smooth execution of special ULD management processes in line with global standards.
• Process and track ULD leasing, stock levels, and disposition requests efficiently.
• Maintain accurate records of ULD transactions, including lease location, return details, and costs.
• Support Stakeholder Coordination and Customer Requests
• Customer Focus, Collaborate
• Act as the first point of contact for customers regarding special ULD requests and inquiries.
• Monitor incoming mailbox communications, ensuring timely responses and actions.
• Work closely with Customer Success Managers, Planning Teams, and field-based staff to resolve stock balancing issues.
• Enhance Operational Accuracy and Compliance
• Courage, Ensure Accountability
• Identify and escalate non-performance issues affecting stock distribution and planning.
• Ensure adherence to ULD allocation policies and contractual obligations with customers.
• Support the continuous improvement of tracking tools and reporting accuracy.

Requirements

Skills and Experience Required:

• University degree in Aviation, Logistics, or Business preferred.
• Recent graduates welcome; 1-2 years of aviation or logistics experience is an advantage.
• Ability to work in a shift rotation and hybrid work environment.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Strong attention to detail, time management, and communication skills.