Staff e-Communication

Job Description

• E-Communication & E-Service : to operate day to day activities of e-communication & e-service including response email enquiry, Live chat, VDO chat, service thru Line by engage using digital asset and Social media.
• Customer Correspondences & Form : To provide customer correspondences & form upon customer request.
• To be a coordinator to resolve customer issue with proper solution thru e-communication channel.
• Responsible for individual productivity of e-communication such as adherence time, Productivity/day.
• To be a coordinator to resolve customer issue with proper solution.
• To be company’s representative and provide best after sale service and be the clarifier to the customers, do not create the negative feeling to the customers.
• Responsible for quality of e-communication service by handle service queuing effectively, improve SLA pending case response rate, 1st contact resolution in order to build long term relationship with customer and improve customer scope.
• Service quality aligned with KAL's high standards - "Fast, Clear, and With Love"
• Requests are completed with ease and within SLA commitment.
• Responsible for 1st contact resolution by provide the right solution in the right time and with anticipated in order to prevent repeated contact.
• Be able to work with customer centricity mindset, flexible and accept changes according to company direction from time to time
• Multi-tasking required in order to support each other within Customer Care Center as well as within organization such as support peak of call from seasoning.

Qualifications

• Preferred experience in service of insurance business minimum 2 years
• Service mind , Flexible
• Problem solving skill
• Good communication especially written skill.
• Focus on customer
• Share to succeed
• Lead through actions/result orientation
• Lead through actions/Living through AXA values
• Catalyze high performance change leadership
• Catalyze high performance team

About Krungthai-AXA Life Insurance

Krungthai-AXA Life Insurance Public Company Limited, created from a solid co-investment partnership between Krungthai Bank PCL. and the AXA Group, global financial protection and asset-management specialists.

The trademark of Krungthai-AXA Life Insurance is designed to indicate the combination of the two corporations. Krung Thai Bank PCL. and AXA Group logos are aligned with Thai characters displaying the company name as Krungthai-AXA Life Insurance placed above the red line and the new company signature. Redefining/Life Insurance.

Today Krungthai-AXA Life Insurance Public Company Limited is a fast-growing life insurance company with a vision – Ambition AXA.

Our Perks and benefits

• Employee and Family Health Insurance Benefits
• Life and Accident Insurance Benefits
• Hybrid Working and Flexible Working Hours
• Annual Leave & Birthday Leave
• Salary Increment & Bonus
• Digital Learning - Self Learning Organization
• Annual Health Check up
• Provident Fund