Customer success engineer

About the Company

At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world.

Responsibilities

• Create and deliver technical proof points through technical accelerators such as demonstrations, POTs, POCs, workshops, solution designs, and MVPs to demonstrate the value of IBM products to clients.
• Design viable client solutions by leveraging current product capabilities and removing technical inhibitors to sales opportunities.
• Drive customer value by activating entitlements, finding sponsors, conducting use-case workshops, and establishing measurable business outcomes with client sponsors and stakeholders.
• Develop success plans that describe deployment roadmaps, milestones, and outcomes to ensure successful adoption and expansion of IBM products.
• Understand clients' main challenges and act as a trusted guide for their modernization and adoption of IBM's technology portfolio.

Preferred Education

• Master's Degree

Qualifications

• Exposure to technical solution design and creating technical proof points.
• Experience with product demonstrations and technical accelerators (demonstrations, POTs, POCs, workshops, solution design, MVPs).
• Exposure to client engagement for driving adoption and expansion, including activating entitlements and conducting use-case workshops.
• Experience working with a technology portfolio to understand client challenges and identify modernization opportunities.
• Exposure to creating success plans, deployment roadmaps, milestones, and outcomes.

Preferred Technical And Professional Experience

• Experience designing and delivering technical accelerators to demonstrate product value.
• Experience optimizing technical solutions with clients and establishing measurable business outcomes.
• Familiarity with technology portfolios and identifying opportunities for modernization and adoption.

Additional Information

• Location: Onsite
• Employment type: Full-time