Officer, Innovation Quality

About the Role

Lead product performance activities during the Innovation phase to ensure quality meets Pandora's standards, fostering strong stakeholder collaboration to enhance consumer satisfaction.

Responsibilities

Quality Oversight & Standards

• Serve as the quality gatekeeper for new product designs and innovations, setting quality standards and ensuring best practices.
• Generate conclusive quality test reports in line with standards and project objectives.
• Endorse new product innovations, ensuring quality considerations are integrated.
• Standardize test procedures and acceptance criteria to maintain consistency and compliance.
• Ensure the overall quality and performance of the team's work pipeline.

Testing Management, Compliance & Inspection

• Define testing plans for new product designs and innovations.
• Develop and maintain updated testing procedures and acceptance criteria to ensure product compliance.
• Manage testing lead times, aligning with central timelines and ensuring all testing programs meet collection deadlines.
• Oversee performance test reporting and analysis, ensuring data is up to date and escalating issues as needed.
• Conduct product general QC on appearance and per standards.

Process Optimization & Innovation

• Manage the innovation testing dashboard & digital database for streamlined data tracking.
• Lead agile testing standards revisions aligned with CQE team market feedback and business objectives.
• Lead benchmarking technical activities by networking, summarizing, and analyzing reports.

Coordination & Collaboration

• Coordinate with the Innovation Quality Management team to meet deadlines and ensure summarized reports are shared with relevant stakeholders on time.
• Lead and support special projects from the plant and other stakeholders.