Technical Consulting Manager

Responsibilities

• Pre-Sales & Demonstrations: set up demo environments and meeting facilities to ensure customer sessions run smoothly.
• Requirements Discovery & Solution Design: align stakeholders early by sharing scope, requirements, and assumptions with the delivery team; partner with Sales and Pre-Sales to qualify opportunities and map customer needs to the right solution approach; plan customer discovery sessions, define interview topics, and assign ownership across the team.
• Conduct customer interviews to capture current workflows, pain points, system usage, and detailed requirements; deliver clear requirements, options, and recommendations; confirm final requirements and align delivery plans with internal teams and subcontractors.
• Project Delivery & Governance: own project schedules and milestones, track progress and risks through delivery; lead solution delivery and support customer acceptance through UAT and go-live; prepare executive-ready status updates and present progress, issues, and next steps to leadership.
• Incident & Problem Management: track incidents end to end, coordinate follow-ups, and communicate clear updates until closure; escalate issues at risk of breaching SLA commitments and drive corrective actions with owners.
• Training: define training goals, scope, and target audiences (customers and internal teams); develop training plans and prepare materials, environments, facilities, and tools; deliver training sessions, assess outcomes, and report results and follow-ups; provide ongoing technical coaching and knowledge transfer to customers and junior engineers.
• Troubleshooting & Escalation: diagnose and define issues clearly including scope, impact, and suspected root cause; assess urgency and complexity, prioritize actions and resources, assign ownership, coordinate teams/vendors, drive corrective actions through completion, monitor progress, verify fixes, and document knowledge to prevent repeat incidents.

Qualifications

• Bachelor degree in Computer Engineering, Computer Sciences or any related fields.
• At least 5 years’ experience in service & support in solution implementation of Retail Business or related fields.
• Good command of English; excellent verbal and written communication in English is a must.
• Excellent presentation skill is a must and good at creating PowerPoint presentation slides.
• Ability to perform job under time constraints/pressure.
• Ability to work frequently at night time and on holidays.