Direct Shipment Officer

Summary

Airbus Flight Hour Services (FHS) provides a Component exchange program for maintenance purposes to Airlines. The jobholder reports directly to the Direct Shipment Leader based in Toulouse (SMROS), overseeing all Direct Shipment Officers across the global FHS set-up. For day-to-day operational matters on site, the jobholder works under the guidance of the Head of Component & Repair (IASTR) in Bangkok, providing operational support.

The jobholder will act as an FHS Direct shipment officer (DSO), covering the below activities:

• Manage the shipment of unserviceable or serviceable unused parts directly from Airline Main Base to relevant suppliers or FHS warehouses.
• Ensure the follow-up of the aircraft configuration under FHS contract, data integrity and subsequent alignment with Customer MIS.
• Ensure the follow-up of logistic issues until collection of the part from the designated freight forwarder.

The jobholder will be stationed at an Airbus office located in a customer facility (THAI Technical) and will be focusing on operational support for the Thai Airways fleet under FHS service coverage.

Responsibilities

Quality Assessment

• Airbus FHS spares flow segregation in the customer warehouse in close cooperation with the customer warehouse operators.
• Visual inspection of component and its packaging as per the FHS checklists.
• Validation of reason for removal, ensure presence of supporting documents (e.g.: Post Flight Report, Unserviceable tag…).
• Record digital images to eradicate potential contentious issues.

Repair Order creation and Preparation for shipment of Unserviceable Parts toward Repair Stations

• Prepare the repair order as per the information received from the customer regarding the removed components for its fleet and in line with the Airbus FHS repair management process.
• Ensure interface between customer and Airbus FHS nominated transport provider if applicable.
• Creation of the orders and all related IT transactions in the FHS information system, Update of the aircraft configuration and Component history in Airbus FHS information system, and all necessary activities to execute successfully the Repair Order process.
• Update all the time stamps required in the IT system as per the Airbus process.

Operations Support and Reporting:

• Inputting airline fleet flying hour record into FHS IT system for record based on airline fleet utilization data submitted to FHS
• Ensure regular (frequency to be confirmed) communication with Toulouse to report on backlogs and issues
• Ensure regular (frequency to be confirmed) communication to the Customer if required covering the stock level and the expected date of availability of parts when required as back-up of the FHS customer operations manager

Secondary Responsibilities

• Support the Continuous Improvement discussion and be responsible for implementing PPS (Practical Problem Solving) locally when relevant.
• Support the implementation locally of process changes, new process, or, new IS tool (guide & processes updates, explanations, refresh on processes and tools…).
• Other duties reasonably determined from time to time by the Company

Personal & Interpersonal Skills

• Quick learner
• Customer oriented
• Quality minded
• Good ability to organize his/her time and manage priorities; ability to work with short deadlines
• Ability to work in autonomy, in a changing environment
• Fluent in English & Thai
• Demonstrated ability to work and develop a strong sense of belonging effectively in a multi-lingual, multi-cultural environment.
• Be a team member having strong and respectful connection with teams in Hong Kong Region (Hong Kong, Hanoi, Bangkok, Manila) and various places in the World, with the ability to demonstrate exceptional communication and interpersonal skills
• Monitor and improve a complex supply chain with different heterogeneous actors.
• Be able to interact with customer and a big number of internal/external stakeholders and manage the issues to avoid blocking the business.
• Be able to cope with the off-shore management model.

Qualification & Professional skills

• Bachelor degree in Engineering, Quality, Business Management, Logistics/Supply Chain or Aerospace or an equivalent combination of education
• Min 3 years of experience in the aviation or supply chain industry
• Good experience/knowledge in airline operations and/or Flight Hour Services activities
• Demonstrated effective communications skills and the ability to manage communications and sometimes conflict with customers or between different functions/departments with disparate missions and gain agreement on a path forward
• Ability to effectively coordinate the work of others with different technical skills and experiences
• Ability to work with several IT tools, including Maintenance Information Systems (MIS), spreadsheet and Google apps