Assistant Front Office Manager

About the Role

Picture yourself brightening someone’s day. You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards as an Assistant Front Office Manager.

Responsibilities

• Lead daily front office operations, including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service by tracking guest satisfaction, addressing service issues, and guiding improvements to the guest experience
• Support revenue initiatives by promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
• Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
• Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member: a passion for hospitality, integrity, leadership, teamwork, ownership, and a focus on the now.

• Proven experience in a front office or guest service management role within the hospitality industry
• Strong leadership and team management skills, with the ability to inspire and motivate staff
• Excellent communication and interpersonal skills with a guest-centric approach
• Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations
• Proficiency in hotel property management systems (PMS) and front office operations
• Proficiency in English; additional languages are a plus
• Ability to work flexible hours, including nights, weekends, and holidays

About Us

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide and have been recognized on the World’s Best Workplaces list by Great Place to Work and Fortune. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.