IT Infrastructure and User Support

Primary Duties & Responsibilities

• System Management (15%)
  • Collaborate with Global IT teams and ensure compliance with Global IT standards, policies, and procedures.
  • Manage the daily operations of the data center to ensure high availability, reliability, and optimal performance of production systems.
  • Monitor, maintain, and troubleshoot the CommVault backup environment to ensure successful backup and recovery operations.
• CM/Vendor Management (15%)
  • Communicate to CM team for business requirements and timeline.
  • Work/coordinate with CM to achieve the business objectives.
  • Work/coordinate with vendor to figure out solutions, within budget.
  • Coaching & Sponsoring to CM team when system improvement and/or to deploy new requirements.
• Software Development & deployment (15%)
  • Develop software or application based on business requirements.
  • Maintain, manage and modify all software systems and applications.
  • Perform software/application testing and bug fixed.
  • Conduct User Acceptance Testing.
  • Test and maintain software products to ensure strong functionality and optimization.
• System Security (10%)
  • Continuously analyze and optimize the IT infrastructure to ensure operational efficiency, stability, and system integrity.
  • Develop, implement, and maintain infrastructure operational standards and best practices.
  • Protect the computing and network environment through:
  • Backup and recovery strategies
  • Access control management
  • Endpoint security and anti-malware protection
  • Secure storage of critical business data
  • Ensure compliance with Global IT security, compliance, and governance policies.
  • Participate in the planning, design, and continuous improvement of data center operations.
• Infrastructure Resource Management (10%)
  • Monitor and maintain the health of IT infrastructure hardware, including servers, storage systems, SAN switches, and related equipment.
  • Manage server capacity, performance, and resource utilization.
  • Manage storage capacity, performance, and optimization to meet business requirements.
• Project & Automation (10%)
  • Participate in IT infrastructure projects, including planning, implementation, migration, and post-deployment support.
  • Lead or support server, storage, virtualization, and operating system upgrade projects.
  • Develop and maintain automation scripts (e.g., PowerShell) to streamline system administration, deployment, monitoring, and routine maintenance tasks.
• Windows & Linux Server Administration (10%)
  • Install, configure, administer, and maintain Microsoft Windows & Linux Server operating systems.
  • Deploy and maintain Microsoft security updates, critical patches, and hotfixes.
  • Install, configure, and maintain infrastructure monitoring and management tools.
  • Perform routine server maintenance, health checks, and troubleshooting.
• Help Desk & Infrastructure Support (10%)
  • Manage shared folder creation and access permissions.
  • Administer IT-managed system permissions, including SFTP, SMTP, SVN, file services, and other infrastructure-related applications.
  • Provide second-level technical support for infrastructure-related issues when required.
  • Perform remote troubleshooting & problem fix.
  • Report unresolved issues to the higher-level IT support.
  • Identify and suggest possible improvements
• Special Assignments (5%)
  • Participate in infrastructure projects and other special assignments as required.
  • Prepare project status reports and provide technical recommendations to IT management.
  • Support infrastructure improvements, technology upgrades, and continuous service enhancement initiatives.

Education & Experience

• Bachelor's degree or above in Information Technology, Computer Science, or a related discipline.
• Minimum of 5–7 years of hands-on experience in IT infrastructure and Windows server administration.
• 5+ years’ experience designing, developing and deploy the application, also improvement existing.
• At least 5 years of experience administering Microsoft Windows Server environments (Windows Server 2016/2019 or later).
• Strong troubleshooting, root cause analysis, and problem-resolution skills.
• Proven ability to work independently as well as collaboratively in a global team environment.
• Demonstrated ability to identify opportunities for improvement and implement effective technical solutions.
• Excellent interpersonal, communication, and customer service skills.
• Solid experience supporting enterprise networked computing environments, including servers, storage, and related infrastructure.
• Experience with Active Directory, DNS, DHCP, DFS, virtualization platforms, backup solutions, and enterprise monitoring tools is preferred.
• Knowledge of IT service management (ITIL), information security best practices, and disaster recovery concepts are an advantage.

Skills & Other Requirements

• Good written English communication skills; spoken English proficiency is highly preferred for collaboration with Global IT teams.
• Strong technical expertise in Microsoft Windows Server (2016/2019 or later), Active Directory, VMware ESXi 8.x, NetApp Storage (SAN/CIFS), and enterprise backup solutions.
• Solid understanding of TCP/IP networking, data communications, and experience administering Cisco network infrastructure.
• Experience with scripting and automation (e.g., PowerShell, Batch, or Python) is preferred.
• Programing language: VB6, VBA, VB.net, VC#.net, SQL and ASP.net.
• Database; XML, Oracle and SQL server.
• Problem Solving Skills.
• Knowledge of hardware communication, command-line administration, and system integration is an advantage.
• Familiarity with multiple operating systems.