Associate, IT Solutions

Summary

The IT Solution Assistant is primarily responsible for attending to all IT technical problems reported on the factory floor to sustain production continuity. The incumbent may also attend to the offices and other areas from time to time. Other responsibilities include installing and configuring PCs, maintaining and upgrading clients, applications & operating system, analyze, develop, document and communicate business requirements, and work with various IT teams to develop and deliver solutions. Participate in IT projects.

Detailed Description

• Gather and document business requirements
• Provides direct support on all IT technical problems on the factory floor production lines
• Provides daily support to end users and resolves eHelpdesk tickets
• Work with various IT teams and the business partners to deliver IT solutions
• Respond to system problems by analyzing the issue and determining the next course of action
• Completes computer setup, operating system, clients software update, security patching and follows up on audit issues
• Assists IT Solutions/Infrastructure Assistant or above on all functions
• Participate in various IT projects as required

Knowledge/Skills/Competencies

• Customer service orientation
• Analytical, technical, troubleshooting and problem solving skills.
• Communication and documentation (including flow charting) skills.
• Knowledge of the business area to be supported and a good understanding of its associated business processes.
• Basic to good coding skills in specified programming languages.
• Good understanding of software development life cycle concepts and practices.
• Understanding of interrelations between IT components (software, OS, databases, network, servers, etc.)
• Good knowledge of the Windows OS (server and client) and the desktop operating environment.
• Fundamental knowledge of networking concepts, infrastructure diagnostic tools, end-point security management tools, and processes

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

• Entry level to 1 year; Experience in similar roles

Typical Education

• Bachelors Degree or consideration of an equivalent combination of education and experience.