Stategic Key Account Management (Shopee)

About the Role

We have many roles of Strategic Key Account Management

Responsibilities

• Act as the main point of contact for key clients, build strong, long-term relationships, and ensure client satisfaction
• Develop and implement tailored account strategies that align with both strategic sellers goals and Shopee focus to drive growth
• Analyze data to identify trends, measure performance, and present business reviews to showcase achievements and future opportunities with sellers
• Address and resolve sellers' issues, complaints and challenges to ensure smooth relationship
• Manage key accounts for social sellers on Shopee's platform and ensure growth in transaction volume and social program participation
• Pitch key social programs to sellers over the phone and in-person and manage large volume of phone calls for follow-ups and sales pitches
• Educate sellers on the details and benefits of Shopee’s platform and social commerce programs, and on social media tools and strategies including posting, boosting and monitoring traffic
• Build long-term relationships and foster trust with sellers under management
• Negotiate deals with sellers within the parameters of Shopee's programs

Qualifications

• Bachelor or Master Degree
• 2-3 years of experience in Key Account Management, Business Development or Sales
• Strong interest in e-commerce and social media; prior social media-related experience is a plus
• Ability to adapt and thrive in a fast-paced dynamic environment
• Logical thinking and strong problem-solving skills
• Good command of English and Thai
• Experience as Merchandiser, Offline Business or related roles is a plus
• Ability to interact with a broad set of businesses and stakeholders and present both over the phone and in person