Customer Care Specialist

About Us

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

What You'll Do

• Provide excellent service to all customers in Thailand
• Ensure prompt & timely execution of customer orders & delivery
• Order processing for daily operation and coordination of delivery with warehouse
• Main contact point for customer accounts assigned (including local, regional and international accounts).
• Responsible for order entry from receipt of order to delivery of goods
• Ensure prompt & timely execution of customer orders & consolidated delivery schedule
• Liaise with forwarder and sourcing sites on vessel or flight details including import shipping documents (invoice, P/L, COA, CO etc.)
• Order confirmation to customer to acknowledge receipt of order
• Coordinate between QA team & sales person for customer complaints
• Other ad-hoc duties as assigned
• Monthly follow up customers’ forecast and upload in the system.

Qualifications

• Minimum 2 years Customer Service experience preferably in Chemical or FMCG.
• Bachelor degree in any field

Skills

• MS office tools (Excel, Word, Power Point)
• Familiar with SAP system
• Excellent customer service skills
• Excellent communication and written skills
• Independent and business oriented
• Good team player and interpersonal skills