Regional CRM Development Specialist

About Greenpeace:

Founded in 1971, Greenpeace gives voice to a fragile Earth by promoting solutions, advocating change, and inspiring action. The organisation has employed non-violent methods to campaign for environmental justice since its inception. Today, Greenpeace operates in over 40 countries, with headquarters in Amsterdam.

Greenpeace Southeast Asia (GPSEA) offers dynamic and meaningful opportunities for professional growth. It is driven by a diverse and committed team who uphold the highest professional standards of the world’s leading environmental campaigning organization. By working alongside passionate and skilled colleagues, you will help to tackle some of the planet’s most urgent environmental challenges,

Operating from our offices in Bangkok, Jakarta, Kuala Lumpur, and Manila, we lead globally significant campaigns shaped by regional and national contexts, offering challenging opportunities to address pressing ecological issues. We are financially supported by tens of thousands of people across the region. To remain independent we have a policy of not accepting funding from companies and governments and therefore only accept donations from individuals and private foundations.

The Regional CRM Development Specialist

The Regional CRM Development Specialist will play a pivotal role in managing design, development, automation, and implementation of CRM solutions that align with our business requirements and objectives. This role involves customizing CRM platforms, integrating them with various applications, and ensuring their optimal performance and functionality.

Reporting to the Regional Database Manager, the Regional CRM Development Specialist will collaborate with stakeholders to understand user needs across fundraising, engagement, and programme areas. This requires a comprehensive understanding of the strategic direction of regional and country offices, and a proactive approach to discovering opportunities for improvement.

Additionally, the Regional CRM Development Specialist will need to travel across the region to build strong relationships with office staff, gain firsthand insight into the markets we operate in, and identify potential audiences to support the organization. There may also be opportunities for international travel to attend global skill shares and collaborate with other NROs.

This is a permanent role based in Bangkok, Thailand, available only to internal employees in Thailand

Duties and Responsibilities:

• Analyze existing CRM, Design and Develop Solutions using industry-standard tools and technologies to align with organizational goals.
• Plan the integration of CRM systems with other applications and platforms, such as ERP systems, marketing automation tools, and third-party APIs, to ensure seamless data flow and operational efficiency.
• Explore and evaluate emerging AI technologies and use cases that can improve fundraising effectiveness, supporter engagement, operational efficiency, data quality, and decision-making across GPSEA.
• Support the development and implementation of a comprehensive data strategy and data governance framework across the region.
• Lead the enforcement of standards for data integrity, accuracy, and security to ensure high-quality data management practices.
• Support the implementation and governance of approved AI initiatives.
• Provide first-level support for development, design, and integration concerns and issues.
• Support the general maintenance and upkeep of the database and related systems.
• Monitor and report the effectiveness of integrations between our database and other databases.
• Collaborate with the stakeholders to understand their business needs and ensure that CRM solutions meet user requirements.
• Facilitate requirement-gathering sessions to define project scope and objectives for CRM implementation and customization.
• Perform ad-hoc tasks as assigned from time to time.
• Customize CRM platforms to meet specific business requirements and objectives.
• Implement CRM solutions based on gathered requirements and defined project scope.
• Perform data migration, cleansing, and validation activities to ensure the accuracy and completeness of data within the CRM system.
• Execute the integration of CRM systems with other applications and platforms, monitoring and reporting the effectiveness of these integrations.
• Troubleshoot and resolve technical issues related to CRM functionality, configuration, and integration.
• Provide technical guidance, training, and support to end users and stakeholders.
• Manage CRM development and implementation projects, ensuring timely delivery and adherence to project plans.
• Document database procedures, process maps, and specifications for all customizations to maintain clear records and support future enhancements.
• Assist in training users on CRM functionalities and best practices.
• Gather user feedback for conti