Sales Manager / Assistant Manager - Leisure

About the Role

Organization - The Standard, Bangkok Mahanakhon
Assistant Manager / Manager, Sales is accountable for proactively soliciting and managing sales opportunities in line with the annual business development and sales plan, and to achieve/exceed budget in executing the sales strategy of the Hotel. Generate new accounts and building relationship within assigned segments. Provide sufficient leads to achieve objectives and goals.

Responsibilities

• Achieve daily and monthly targeted number of sales activities with effectiveness
• Develop business leads for the Hotel on a weekly basis and prepare monthly list of accounts to penetrate
• Plan a minimum of 2 site inspections/entertainment meetings per week with qualified potential or new accounts
• Update Director of Sales on market trends and business leads
• Prepare monthly action plan for main market segments and implement account development plans for key accounts to maximise short- and long-term revenue
• Perform monthly review of account profiles on room nights production and average rate
• Monitor competitors’ rate strategy, account penetration and marketing activities
• Manage accounts under own responsibility to achieve financial and non-financial objectives, including contracting, updating profiles and renewing contracts
• Solicit new and existing corporate/group/catering accounts via telephone prospecting, outside sales calls, site inspections and written communication
• Up-sell, cross-sell and promote hotel facilities and services to maximise sales revenue
• Conduct negotiations to achieve the best profit and rates for the hotel
• Attend client and local business events to network and maintain visibility; attend overseas trade shows, FAM trips and sales trips as planned
• Identify and communicate customer expectations from assigned segments and territory
• Update management and other departments on VIP arrivals and coordinate meet-and-greet
• Ensure all account profiles, sales reports and relevant information are updated
• Develop and maintain positive and productive working relationships with other employees and departments
• Maintain confidentiality of proprietary materials and information, follow company and department policies and procedures, and ensure professional dress and appearance

Qualifications

• Minimum 3 years of experience in a similar capacity with proven track record in a 5-star hotel
• Bachelor’s degree in tourism, hospitality or related field
• Excellent verbal, reading and written communication skills; able to satisfactorily communicate with guests, employees and management
• Proficient in MS Word, Excel and PowerPoint
• Ability to achieve sales targets and work in a highly pressurized environment
• Team player and builder; motivator and self-starter with desire to succeed and passion to lead