Bilingual Health Care Assistant

About the Company

At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 60,000 patients annually in 18 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin. Our goal is to help keep Wisconsin safe, healthy and strong!

About the Role

This is an excellent opportunity for a Bilingual (English/Spanish) Health Care Assistant (40 hours/week) at our Mitchell Street location. As a valuable member of our team, all Health Care Assistants are provided paid training to learn how to deliver clinical care and how to complete medical administrative tasks. The HCA facilitates clinic flow, ensures availability of patient care supplies, performs laboratory and screening procedures and participates in the implementation of patient care plans. This position is also responsible for front desk duties.

Responsibilities

• Performs front office duties including greeting and registering patients, answering phones, making appointments, verifying third party insurance, enrolling patients in third party payor sources (public and private) and collecting patient fees.
• Interviews, educates and documents patient history in EHR in compliance with agency policies and procedures; obtains necessary signatures on consent forms.
• Assists clinical staff during exams and procedures and provides patient support.
• Prepares and cleans exam and procedure rooms as well as medical equipment consistent with agency standards and maintains knowledge of equipment operations.
• Assists with management of medical supply inventory and equips rooms with necessary supplies to provide high quality efficient healthcare.
• Performs and documents laboratory tests and results including, but not limited to, urine pregnancy testing, hemoglobin, HIV testing, point of care urinalysis and Rh testing.

Qualifications

• Commitment to providing excellent customer service and support for the mission, vision and values of Planned Parenthood of WI, including diversity, equity, inclusion and belonging.
• Sensitivity to cultural and ethnic differences and ability to relate to diverse communities; committed to providing non-judgmental, patient-centered care.
• Organization and time management skills; accuracy and attention to detail.
• Effective written and verbal communication skills; ability to read and implement written and verbal instructions.
• Ability to communicate clearly and effectively with patients, staff and external parties in person and over the phone; ability to work independently and as a team member.
• Experience in electronic health records (EHR), electronic practice management (EPM) systems, Office 365 and Microsoft Office products preferred.
• Ability to handle sensitive information in a confidential manner; CPR certifiable. Some positions require bilingual English/Spanish skills.

Education and Experience

• High school diploma, GED or equivalent; certification from an accredited medical assistant technical program is preferred.
• Experience in reproductive health, family planning, obstetrics, gynecology or related medical/surgical experience is a plus.

Physical Requirements

Position requires hearing, talking, handling and grasping regularly; may require lifting up to 30 pounds. Specific vision requirements include close vision for reading. Requires ability to operate a computer, telephone, fax, copy machine, calculator and medical equipment.

Working Conditions

• Generally performed in a medical office environment with frequent interruptions; moderate noise level.
• Will work with blood or blood-borne pathogens and will require OSHA training including safety precautions and use of protective equipment.
• Availability to work flexible hours and travel to other PPWI health centers as needed; occasional regional and/or statewide travel may require a valid driver’s license, auto insurance and transportation. Evening and/or weekend hours may be necessary.

Benefits

• Company contribution toward medical insurance deductible.
• Generous Paid Time Off; 12 days of holiday pay; paid parental leave; tuition assistance.
• Immediate 401(k) vesting with up to 6% company contribution; Public Service Loan Forgiveness Program.
• Compensation: Bilingual Health Care Assistant pay starts from $20.15 per hour. Additional $1.50 per hour for bilingual (English/Spanish).