Manager, Change Management Control (CMC)

About the Company

Digital Edge DC is a leading data center platform company established to transform digital infrastructure in Asia. We build and operate energy-efficient data centers with rich connectivity options to enable colocation and interconnect services across the region. The company is backed by Stonepeak and has 30+ data centers in operations and under construction. This role is based onsite in Chonburi, Thailand (BKK1).

Responsibilities

• Establish and maintain the Change Management framework, policies, and procedures aligned with industry best practices (e.g., ITIL V4).
• Report to and/or lead the Change Advisory Board (CAB) to review, assess, and approve or reject proposed changes.
• Ensure proper classification, prioritization, and risk assessment of all change requests and manage stakeholder resistance to change.
• Oversee all infrastructure, facility, and IT-related changes within the data center, including MEP (Mechanical, Electrical, Plumbing), critical power, cooling, BMS, EPMS, cabling, and IT systems.
• Coordinate with engineering, operations, and IT teams to minimize risk during change implementation and ensure adequate testing, fallback/rollback plans, and communications are in place.
• Maintain compliance with regulatory, customer, and internal standards for operational continuity; conduct impact analysis on live DC operations.
• Track and report change-related incidents, document lessons learned, and implement preventive measures.
• Maintain accurate records of change requests, approvals, implementations, and post-change reviews; provide regular metrics, dashboards, and reports to management on change performance and risk trends.
• Identify process gaps and drive continuous improvements in the change management system, including conducting training and awareness programs for stakeholders.
• Actively champion and implement policies on health & safety, environment, energy, quality, information security, and business continuity, ensuring adherence to incident reporting and legal/regulatory requirements.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• Minimum 5–10 years’ experience in data center operations, facility management, or IT service management, with at least 3 years in a change management or governance role.
• Strong knowledge of mission-critical data center infrastructure (power, cooling, networking, IT systems).
• Certification in ITIL V4, ITSM, or other change management frameworks preferred.
• Proven track record in managing high-risk operational changes without impacting service continuity.

Skills

• Strong leadership and decision-making skills with high attention to detail.
• Analytical, risk assessment, and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to handle high-pressure situations and enforce compliance with processes.
• Proficiency with change management tools, ticketing systems, and reporting dashboards.
• Excellent documentation and presentation skills.
• Fluency in Thai and English is essential.
• Reports to Facility Director with a dotted line to Vice President (Infrastructure Operations); role requires onsite work in Chonburi, Thailand.