Inbound Payment - Contract (Shopee)

About the Role

To monitor payment channels, answer tickets, handle chargebacks, and engage in payment projects, such as new payment channels and process improvement.

Responsibilities

• Perform routine order processing such as KPI and performance reports and implement improvement plans in real-time to achieve operational targets.
• Prepare chargeback evidence files and write chargeback letters to dispute with credit card banks; contact the bank's PIC to clarify that liability must not be assigned to Shopee.
• Understand workflows for each payment channel and handle all incoming tickets and department policies.
• Escalate issues and urgent matters to involve other teams.
• Complete ad-hoc tasks as requested by the department's management.
• Solve buyer and seller CS tickets related to credit card chargeback.
• Work collaboratively with team members and independently manage assigned tasks.

Qualifications

• Bachelor's Degree in Accounting, Finance, Economics or Business Administration.
• Detail oriented.
• Basic knowledge of Microsoft Excel (e.g., Pivot, Vlookup) and Google Docs.
• Able to work independently and is a good team player.
• Moderate level of English writing and communication skills.
• Fresh graduates are welcome.