Assistant Manager, CRM & Logistics

The Role

Assistant Manager, CRM & Logistics

What you will do:

• Manage all incoming and outgoing shipments throughout the entire processes with compliance to relevant laws and regulations, including 3PL coordination and e-record filing.
• 3PL communication and management such as forwarder, brokerage, 3PL warehouse to maximize efficiency and avoid trade compliance risk.
• Manage and obtain Import Licenses, DG, TISI and etc conforming to trade compliance requirements from local government authorities in daily import operations.
• Manage and control Inventory in term of cost and data accuracy. Analyse and plan inventory to ensure its run at optimize level.
• Supervise warehouse staff and control 3PL warehouse performance. Coordinate and arrange KPIs/metrics reporting relating to Logistics and Warehouse transactions.
• On time manage and process PRPO to both local and inter-company. Close follow up supply status and coordinate with related concerns to ensure delivery done timely. Do assistance / escalate for trouble shooting solution.
• Handle main reports related to Logistics, Supply Fulfilment and Inventory on regular basis and report out to related concerns including Government, Auditor and Agency.
• Manage logistics claim and vendor dispute both local and inter-company cases. Resolve incurred cases, identify root causes and solutions. Case escalation for preventive practices to increase efficiency.
• Validate and process MIGO payment request to central finance on billing invoices from freight forwarders and local supplier.
• Be focal point of contact on Material and Vendor Master Data update. Dealing with both internal and external team. Do support to local team on MM and Vendor topics as MM super user.
• Understanding customer’s order flow (Quote to Cash; include but not limited to dispute and complaint handling), Transaction processing via SAP SD. Be advisor and team back up of Customer Care.
• Support and back up Customer Care Manager in improving team daily operations, including process improvements and reducing redundant tasks.
• Coordinate with cross-functional teams both internal and external to resolve operational issues and enhance overall service delivery.

What you need to have :

• Minimum bachelor’s degree in supply chain or related discipline
• Minimum 5 years working experience in import/export, customer service or logistic related
• Good written and spoken English communication skills
• Good knowledge on international trade and logistic flow
• Good influencing skills and ability to manage and drive performance of key stakeholder
• Related SAP knowledge (MM and SD Module) and experience
• Positive and self-start work attitude, good team player and ‘can do’ spirit
• Strong analytical and simulation skills
• Result oriented and customer focus, entrepreneurial spirit and a team player