Order Management Partner

The Position

Order Management Partner

Purpose of the Job

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

As a proactive and detail-oriented Order Management Partner, you will support and enhance our end-to-end order management processes. This role is pivotal in ensuring the accuracy of daily sales reconciliation, timely invoicing, and continuous process improvement. The ideal candidate is a problem-solver with strong analytical capabilities and a mindset for adopting digital tools to improve workflow efficiency.

Role-Specific Accountabilities

• Perform iDoc reconciliation to ensure successful order data interface between Roche systems and third-party service providers.
• Reconcile daily sales data to validate transaction accuracy and completeness.
• Identify, investigate, and resolve discrepancies in orders, delivery, and sales data.
• Generate and issue export order invoices in a timely and accurate manner.
• Manage service invoice issuance and provide regular reporting to internal stakeholders.
• Responsible for managing digital billing, ensuring timely issuance of digital product invoices.
• Maintain clear records of all order transactions, communications, and resolutions.
• Generate daily, weekly, and monthly reports related to order processing to support management decision-making.

Qualifications

Experience and Competencies

• Analytical Skills: Strong analytical skills with keen attention to detail.
• Communication: Excellent communication and coordination abilities.
• Independence: Ability to work independently and manage multiple priorities under tight deadlines.
• System Proficiency: Proficiency in Microsoft Excel and experience with order management systems or SAP.

Industry Experience

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field, or equivalent work experience.
• At least three years of experience in order management, customer service, or a related field, preferably within a multinational company or the healthcare industry.