Account Manager

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Purpose: Implementing winning sales management strategies with focus on specific accounts to achieve preset financial targets, sustain productivity standards & customer satisfaction and loyalty objectives ; and to uncover & qualify new customer requirements & business opportunities
for customer penetration & market share expansion.

• Take ownership of designated corporate accounts of the company and play a leading role in serving and developing these accounts;
• Achieve budgeted revenue targets, account shares objectives, and customer satisfaction goals;
• Develop winning strategies for designated corporate accounts according to the global & regional business directions from respective GAMs & RAMs as well as the latest local customer profile analyses regularly updated by country account owner regarding customer requirements, market
  trends, competition’s activities, account share changes, and others;
• Perform account transition, retention and penetration of designated corporate accounts along the team selling process;
• Ensure compliance of preset service operation plan, service commitment, and productivity standards so as to maximize customer retention;
• Co-ordinate and collaborate closely with other Expeditors origin & destination offices to perform and meet the different requirements of corporate accounts;
• Uncover new customer requirements, qualify potential opportunities, and solicit new businesses through consultative and solution selling;
• Build and develop strategic relationship with designated corporate
  accounts through industry knowledge based selling so as to maximize our
  involvement in customers’ logistics decisions.

Qualifications

• Graduate in Business Administration or related fields.
• Minimum 3 years’ proven account management.
• Experience in global logistics with high customer focus, action-oriented & excellent communication & presentation skills to look for a the best practice solution through negotiation.

Additional Information

This position reports to Customer Retention & Development Manager