Technical Support Engineer (Blockchain & Backend Development)

About the Company

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We leverage digital assets and blockchain to build an inclusive financial ecosystem offering trading, finance, education, research, payments, institutional services and Web3 products.

About the Role

As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. The role focuses on expert-level troubleshooting and includes opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.

Responsibilities

• Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution and escalation when needed.
• Work closely with Tier 1/2 support, DevOps and backend developers to solve code-level and system-level issues.
• Design, develop and maintain internal automation tools to optimize workflow and reduce manual processes.
• Build dashboards and monitoring solutions to track system performance and incident trends.
• Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
• Document troubleshooting processes, root cause analyses and best practices for the internal knowledge base.
• Support incident management to ensure 24/7 stability of Binance’s trading platform and related systems.
• Continuously explore new technologies and best practices in backend, automation and Web3 infrastructure.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering or related field.
• 2–10 years of experience in technical support, DevOps or backend engineering for large-scale systems.
• Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
• Proficiency in AI tools such as Claude Code for code/QA workflows; experience writing AI Agent skills and using AI to analyze logs/databases and automate task management.
• Proficiency in Java (preferred), Python or Rust; experience with Spring Boot and microservices is a plus.
• Hands-on experience with Linux, Kubernetes and CI/CD pipelines.
• Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
• Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
• Fluent in English and Mandarin to coordinate with global stakeholders.

Preferred Qualifications

• Background in Java backend development and microservice troubleshooting.
• Experience in payment systems, fintech or Web3 infrastructure.
• Understanding of blockchain fundamentals and interest in DeFi, Web3 or AI-driven systems.

Benefits

• Be part of a global tech team supporting millions of users and work at the intersection of engineering, operations and customer experience.
• Career growth paths toward full-stack expertise; learn from top engineers in infrastructure and backend systems.
• Competitive salary and company benefits.
• Work-from-home arrangement (may vary depending on the work nature of the business team).
• Binance is committed to being an equal opportunity employer.