Director or Technology

About the Company

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and Marketing Measurement & Optimization. VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

WPP is the trusted growth partner for the world’s leading brands, uniting media intelligence, data solutions, creativity, production, enterprise solutions and strategic counsel in a single company powered by WPP Open.

About the Role

Director of Technology — Location: Thailand. Responsible for leading Customer Experience Platform, Technology, Data and Delivery teams in designing, building and operating client solutions; ensuring high-quality solution architecture, seamless system integration, effective collaboration with client stakeholders, and partnering with the Managing Director and Business Leads to drive technology, data business opportunities, revenue and growth.

Responsibilities

• Lead the design and delivery of enterprise technology solutions that address strategic business needs and align with enterprise architecture standards, principles and best practices.
• Define solution architectures ensuring scalability, performance, security and compliance; evaluate emerging technologies and provide actionable recommendations for adoption.
• Collaborate with clients and vendors to identify and prioritise requirements and translate business needs into clear technical requirements and solution designs.
• Effectively communicate solution options, impacts and benefits to non-technical stakeholders.
• Oversee the end-to-end solution delivery lifecycle from estimation through development to deployment, managing cross-functional teams to ensure on-time, on-budget, high-quality delivery.
• Monitor project progress, identify risks, implement mitigation strategies and ensure solutions meet agreed service levels and client satisfaction metrics.
• Ensure seamless integration between enterprise platforms and applications; drive system and process optimisation and lead post-implementation reviews.
• Build and nurture relationships with partner networks, drive lead qualification, pipeline building and account-based marketing campaigns in collaboration with client engagement teams.
• Ensure solutions adhere to IT governance frameworks, data protection regulations, industry standards and security protocols.
• Optimise team structure and processes, identify and develop top-performing team members, and foster a positive, solutions-oriented team culture with coaching and development.
• Support business development by developing sales proposals, pitch presentations and commercial strategies aligned to Technology, Data and Platform engineering revenue targets.

Qualifications

• 10+ years of experience in IT solution design, architecture or enterprise system leadership.
• Proven track record of delivering large-scale technology projects and transformations in complex organisations.
• Experience managing teams of 30+ members, including direct and indirect reports.
• Demonstrated success in marketing agencies, consultancies or technology product companies, including pitching, responding to RFI/RFPs and driving sales and growth.
• Exceptional communication, interpersonal and presentation skills with the ability to engage stakeholders across all levels, including CMOs and COOs.

Skills

• Experience with enterprise platforms (CXP, CMS, CRM, Loyalty & Commerce use cases) and solution architecture methodologies and integration frameworks.
• In-depth understanding of security best practices, compliance frameworks and data governance.