Global Service Supporter

About the Company

Veralto launched in October 2023 as a $5 billion global leader in essential technologies. Headquartered in Waltham, Massachusetts, Veralto comprises 13 operating companies and 300+ locations worldwide with a global team of ~16,000 associates. The Water Quality (WQ) Platform is a global leader in water quality analysis and treatment with brands including Hach, Trojan Technologies, McCrometer and ChemTreat. WQ Asia has sales offices across India, Australia, New Zealand, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam and the Philippines.

About the Role

Global Service Supporter: act as a key technical expert supporting regional service teams across Asia to handle complex product issues, collaborate with global engineering teams, and drive faster problem resolution to ensure excellent customer support.

Responsibilities

• Deliver advanced technical support for escalated issues from regional support teams.
• Troubleshoot and resolve complex technical challenges related to company products and services.
• Collaborate with engineering, product management, and customer service teams to drive resolution of customer issues.
• Document technical solutions and share best practices to enhance knowledge transfer across support teams.
• Oversee and optimize the Global Service Support process to ensure timely and effective case resolution.
• Contribute to the development and refinement of support procedures to improve operational efficiency and customer satisfaction.
• Stay current with product updates, service offerings, and industry developments.
• Participate in an on-call rotation and be flexible to work varied hours; occasional travel for training or cross-site collaboration may be required.
• Mentor and support regional support teams to strengthen technical capabilities and service delivery.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field such as Electrical / Electronics Engineering / Instrumentation & Control.
• Minimum of 5 years of experience in technical support or a similar role.
• Solid understanding of the company’s products, services, and underlying technologies.
• Strong analytical and problem-solving skills with a solution-oriented mindset.
• Proven ability to work both independently and collaboratively in a team environment.
• Excellent verbal and written communication skills.
• Experience with support ticketing systems and customer relationship management (CRM) tools.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
• Flexibility to work varied hours and participate in an on-call rotation as required.
• Professional fluency in both Thai and English (written and spoken) is required.
• Preferred: experience in a global technical support environment, familiarity with industry-standard support methodologies, and relevant technical certifications.

Benefits

• Opportunity to shape the OpCo and the platform’s business in Asia.
• Work in a team focused on continuous improvement, wellness, and open, two-way communication.

Additional Information

DIVERSITY & INCLUSION: Veralto is dedicated to building and sustaining a diverse and inclusive culture and is an equal opportunity employer. Unsolicited Assistance: Veralto does not accept unsolicited assistance from headhunters or recruitment firms for its job openings; all resumes or profiles submitted by search firms to any employee will be considered unsolicited.