AVP – Business Quality Assurance

Job Description:

Market Conduct Oversight

• Monitor and review market conduct activities across Agency channel to ensure compliance with internal policies and regulatory requirements.
• Work closely with compliance, legal, sales, and distribution teams to ensure cohesive management of market conduct risks.

Regulatory Compliance & Risk Management

• Stay abreast of current and upcoming regulatory changes affecting market conduct within the life insurance sector.
• Communicate changes to relevant teams and ensure policies and practices are updated accordingly.
• Develop and maintain frameworks for ongoing assessment of market conduct risks within distribution channels.
• Conduct periodic reviews and audits to identify areas of non-compliance or potential misconduct.
• Handling customers & clients complain that related to misconduct or any related issue.

Training monitoring & Awareness

• Support the design and delivery of training programs for distribution teams on market conduct standards and regulatory requirements

Reporting & Documentation

• Prepare comprehensive reports on market conduct assessments, risks, and compliance status for senior management. and maintain accurate documentation of monitoring activities and corrective actions.

Qualifications:

• Bachelor's degree in laws, risk management or related fields
• Minimum of 3-5 years of experience in market conduct, compliance, risk management, or related roles within the insurance or financial services industry
• Prior experience working with distribution channels, especially Agency channel is preferred
• Strong understanding of insurance regulations, market conduct standards, and compliance requirements
• Familiarity with regulatory frameworks applicable to life insurance, such as local insurance laws and international best practices
• Excellent analytical skills to assess and monitor risks effectively
• Good understanding of distribution channels and sales practices in life insurance
• Strong written and verbal communication skills to prepare reports, conduct training, and liaise with various teams
• Ability to influence and collaborate effectively across departments
• Proficiency in MS Office Suite and risk management tools

Our Perks and benefits

• Employee and Family Health Insurance Benefits
• Life and Accident Insurance Benefits
• Hybrid Working and Flexible Working Hours
• Annual Leave & Birthday Leave
• Salary Increment & Bonus
• Digital Learning - Self Learning Organization
• Annual Health Check up
• Provident Fund